Terms of service

Disclaimer
Please read item listings in full before ordering to ensure you are receiving what you expect.

Usage policy and copyright
The entire content that you will see on the Willow Farm Produce website or in any promotional material are owned wholly by Willow Farm Produce.  We reserve complete title and full intellectual property rights in any content you download, reproduce, print, redistribute or store from the Willow Farm Produce website.

Payment
Willow Farm Produce accept online payment in a secure environment for credit and debit cards and also the option of PayPal. To protect cardholders, your bank may request that you are screened using 3D Secure (MasterCard SecureCode and Verified by Visa) and by an independent fraud prevention service. We may contact you for additional security purposes should we deem this necessary. All prices are shown in GB Pounds Sterling.

Delivery
Unless otherwise stated on the product description, we aim to dispatch your order within 2-3 working days. For products that are made to order, please allow up to 5 working days for dispatch. Shipping will be to the address you provide during the checkout process.  Please be sure there is enough time for delivery if you need an order delivering for a particular date. We carefully package your parcel to ensure that you receive it in perfect condition.

Returns and Refunds
If you are unhappy with an item you have received, please get in touch to discuss the issue or fault and we will do our best to make it right for you. Sadly, we do not offer returns or refunds on our products, but if an item arrives damaged or defective, we will do our upmost to provide a replacement, following the receipt of evidence of such damage or defect.

We can also not offer replacements for:
– Unclaimed or undelivered envelope/packages.
– Insufficient address (so please check your address is correct before you order an item)
– Refused packages

Product Images and descriptions
All photographs and descriptions are portrayed as accurately as possible, although slight variations can occur. 

Third Parties
We may provide on occasion links to third parties on our website. We do not control nor vet these websites, and therefore we cannot accept liability in respect of either the contents or your use of these websites.